1. What does your Magento support service include?
We offer comprehensive support for all core Magento functionalities. This includes troubleshooting, performance optimisation, security updates, bug fixes, and general maintenance of the core Magento platform.
2. Do you handle extension conflicts?
No, we do not handle extension conflicts. Our services are focused solely on the core Magento platform. For issues related to third-party extensions, we recommend contacting the extension developer for assistance.
3. Why don’t you handle extension conflicts?
Third-party extensions are developed independently and often follow different coding standards. Resolving conflicts between extensions may require access to proprietary code or specific expertise beyond our core Magento support scope.
4. Can you help identify if an issue is caused by an extension?
Yes, we can help diagnose whether a problem stems from the Magento core or a third-party extension. If the issue is related to an extension, we will advise you on the best steps to take, such as contacting the developer.
5. What is considered a core Magento issue?
Core Magento issues relate to the platform’s built-in features, such as product and catalogue management, checkout functionality, system updates, security patches, and server performance. Issues caused by extensions or custom code are not included.
6. Do you offer Magento version upgrades?
Yes, we provide Magento core version upgrades to ensure your store stays secure and up to date. However, we do not manage the compatibility of third-party extensions during upgrades.
7. Can you optimise my Magento store’s performance?
Absolutely! We specialise in optimising the core Magento platform for faster load times, improved server performance, and a seamless shopping experience. However, performance issues related to extensions are not covered.
8. Do you provide security support for Magento?
Yes, we implement security patches and follow Magento best practices to protect your store from vulnerabilities. Our security services focus on the core Magento platform and do not include third-party extensions.
9. Will you assist with Magento theme issues?
We support issues with default Magento themes and basic theme configurations. However, conflicts caused by custom themes or third-party themes are not part of our service.
10. Can you help with database optimisation?
Yes, we provide database optimisation as part of our core Magento support. This helps improve your store’s speed and efficiency.
11. Do you offer 24/7 Magento support?
We provide support during our standard business hours. If you require 24/7 support, please contact us to discuss a tailored support package.
12. What should I do if my Magento store goes offline?
If your store goes offline due to a core Magento issue, contact us immediately, and we will prioritise getting your store back online. For downtime caused by extension conflicts, we recommend disabling the extension and contacting its developer.
13. How do I get started with your Magento support service?
Simply get in touch with us via our ticketing system and we’ll assess your needs and recommend the best support solution for your Magento store.